Christians Pub: Great Newfoundland Experience

Our third and final winner of our #GreatCX2014 contest goes to Christian's Pub! We want to highlight this George Street gem on the recommendation of one of our international consultants.

Here's the story.

One of our most trusted consultants was visiting from the United States. Based out of our Buffalo, NY office. He had managed customer experience accounts for businesses such as Apple, PepsiCo, Procter & Gamble and Target Corp, yet it was this humble pub on George Street that knocked his socks off. He was in town visiting some friends for Christmas and randomly dropped into Christian's for a couple of drinks before meeting friends for dinner.

First thing the next morning, he sat down in my office and said he found the greatest pub experience in North America.

"It was hands down the friendliest pub I've ever seen," he told me. "The bartender was friendly, informative, and accommodating."

Being a visitor in town, our consultant was offered some great information on Newfoundland traditions and customs, such as mummering and the famous Screech In.

"Bartenders need to be knowledgeable in today's industry," he said. "This girl really knew her stuff. I asked a simple question, 'what is a good local beer?' and she instinctively rattled off a handful of local beers and some tasting notes on each. I was really impressed."

Another patron sitting at the bar was becoming bored of the "fireplace channel" on the TV, and asked if they could put on something more interesting. The bartender pleasantly obliged and surfed the channels until they found something everyone enjoys, Dragons Den (one of our favorites here at Fortress!).

This display of friendly staff, knowledgeable service, and flexibility is exactly what makes a phenomenal customer experience. Congratulations Christian's, and keep up the great work!